Privacy Policy

Effective Date: January 15, 2023

Navarac is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, contact form, or client-oriented dashboards.

1. Information We Collect

Contact Form

When you fill out our contact form, we collect the following information:

  • Name
  • Company Name
  • Email Address
  • Phone Number
  • Message Content

Client Dashboards (if applicable)

If you access our client-oriented dashboards, we may collect additional information:

  • Account Login Information
  • Troubleshooting Ticket Data (including descriptions of technical issues or service requests)
  • Activity Logs for resolving support cases

2. How We Use Your Information

We use the information collected to:

  • Respond to inquiries submitted via the contact form
  • Provide customer support, technical troubleshooting, and related services
  • Improve the functionality and user experience of our systems
  • Communicate updates, notifications, or important information regarding our services

We do not sell or share your information with third parties, except as outlined in Section 3 below.

3. Sharing of information

Your information is only shared:

  • With trusted service providers who assist us in delivering our services (e.g., hosting platforms)
  • When required by law to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities

We ensure that any third parties involved adhere to strict confidentiality and security standards.

4. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

  • Contact Form Submissions: Retained for up to 5 years for correspondence tracking
  • Client Dashboard Data: Retained as long as your account remains active or until a service agreement concludes

When no longer needed, your data is securely deleted.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption for sensitive data
  • Secure access controls to limit unauthorized access to our systems
  • Regular monitoring for potential vulnerabilities

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Correct or update your information if it is inaccurate
  • Request the deletion of your personal data (subject to any legal obligations to retain it)

To exercise these rights, please contact us using the details provided below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date.”

8. Contact Information

For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at: